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Terms of Service

General Terms

  • Prices are subject to change based on demand.

  • I have the right to reject any order for any reason.

  • If you wish for the commission to not be worked on in a stream the price may go up.

  • Accepted payment is USD paid through PayPal only.

  • Commissions can be paid either 100% upfront or split 50% upfront and 50% after sketch approval.

 

The Prosses

  • The time it takes to finish your commission varies from 1 - 3 weeks depending on factors such as your number in the queue, health, the complexity of the commissioned piece, and other work.

  • After the Inquiry and agreement, a sketch will be sent for approval. You may make up to 2 revisions at no extra cost.

  • After the sketch approval and payment, color samples will be sent for approval. You may make up to 2 revisions at no extra cost.

  • Any additional revisions will be an extra fee. The amount of the fee depends on the changes you want me to make and is usually based on an hourly wage.

  • A fee will be added if you want something changed on the final drawing - unless a misunderstanding from my side has been made.

  • For traditional work, changes may not be possible.

  • Once the work is finished you will receive a picture and a digitally rendered piece though email.

  • Price and shipping time for prints will change depending on your address.

 

Copyright & Usage

  • I, Joseph Jones (the artist):

    • I reserve the right to cancel and refund the order at any time for any reason.

    • I retain all copyrights over the commissioned artwork.

    • I will NOT claim the intellectual property (IP) of the commissioned artwork.

    • I will NOT profit further from the commissioned artwork unless you (the customer) breaks any of the terms.

    • I reserve the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books.

  • You (the customer/commissioner):

    • You may upload the commissioned artwork on any website and social channels.

    • You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, make prints, etc.)

    • You may NOT alter the commissioned artwork without my (the artist's) consent.

    • You retain the rights to the intellectual property (IP).

    • You may NOT use the commissioned artwork for commercial purposes.

  • The following is considered copyright infringement: ​

    • Reproducing/using the copyrighted artwork commercially - means making money off it in any way not excluded from these terms.

    • Claiming the artwork as your own

    • Altering the artwork without my consent

  • In some cases, the commercial rights to the image may be purchased.

 

Cancellation & Refund policy

  • The buyer is not allowed a refund once I started working on the commission.

  • If for any reason I am unable to start your commission, you will receive a full refund.

  • If you cancel your order before I started it, you can get a full refund.

  • If you are getting a refund, do not request a PayPal chargeback. I will transfer the money back to you myself.

  • If you request a PayPal chargeback at any point when you were not allowed to ask for a refund you will lose all beforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply PayPal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.

© 2020 by FireHeart Online

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